Refund policy

QuickAxle Return and Refund Policy

Effective Date: 2026-8-5

This Return Policy applies to non-warranty returns only. Warranty claims are handled separately and may require manufacturer approval.

1. Return Eligibility and Time Limits

QuickAxle accepts returns only under the following conditions:

  • Parcel shipments are eligible for return only when the customer requests a Return Merchandise Authorization (RMA) within 10 calendar days after delivery.
  • LTL freight shipments are not eligible for return unless specifically authorized in writing.

All returns must be requested and approved before any product is shipped back.

2. Return Authorization Required (RMA)

All returns require a Return Merchandise Authorization (RMA) number.

  • Returns sent without an approved RMA may be refused.
  • Once an RMA is issued, parcel returns must be tendered to the return carrier within 10 calendar days after RMA issuance.
  • The carrier's first acceptance scan will determine whether the return was shipped on time.
  • Returns shipped after this deadline may be refused unless otherwise agreed in writing.

An RMA does not guarantee a refund or credit. All returned products remain subject to inspection and the other requirements of this Return Policy.

Once a return shipment is sent, the customer must provide a tracking number to QuickAxle.

To request an RMA, contact: info@quickaxle.com

3. RMA Request Email Template

To help us process your return quickly, please include the following information in your email request:

Subject Line:
RMA Request -- Order #[Your Order Number]

Email Body Template:

  • Customer Name:
  • Company Name (if applicable):
  • Order Number:
  • Date of Purchase:
  • Part Number(s) Being Returned:
  • Quantity:
  • Shipment Type (Parcel or LTL):
  • Reason for Return:
  • Condition of Item (Unused/Uninstalled):
  • Photos (required if damage, defects, or packaging issues are involved):
  • Requested Resolution (Store Credit or Refund Request):

RMA requests missing required details may be delayed or denied.

4. Return Shipping Address (Do Not Ship Without RMA)

After your RMA is approved, we will confirm the return instructions and return address.

Do not ship items back without an approved RMA. Returns sent without an RMA may be refused and returned at the customer's expense.

5. Condition of Returned Items

To be eligible for return, items must be in new, saleable condition and:

  • Unused and uninstalled
  • Complete with all components
  • In original packaging when possible
  • Stored indoors or under cover

Installed, used, modified, incomplete, damaged, improperly packaged, or outdoor-stored items may be rejected or subject to additional fees.

6. Restocking Fees

All approved returns are subject to restocking fees based on product type and condition.

Standard Restocking Fees:

  • 20% restocking fee for standard purchased stock parts when the RMA is requested within 10 calendar days after delivery
  • 25% restocking fee for standard manufactured stock parts when the RMA is requested within 10 calendar days after delivery
  • All credit card or payment processing charges

Additional Restocking Fees May Apply For:

  • Parts stored outside or uncovered
  • Parts requiring additional cleaning, repacking, repair, or repainting
  • Parts containing rubber components returned after extended storage
  • Non-stock items, excluding special orders

Special Orders:
Special order parts are not returnable under any circumstances.

Restocking fees are estimates until inspection is completed. Final fees will be confirmed before credit or refund is issued.

7. Inspection and Return Outcomes

All returns are subject to inspection by our Receiving and Quality Control teams.

  • Items that cannot be returned to stock are not eligible for credit or refund.
  • If a return is denied, the customer may request that the item be shipped back at their expense.

8. Return Shipping Costs

  • Customers are responsible for all return shipping and freight charges unless otherwise agreed in writing.
  • If QuickAxle confirms that we shipped the wrong item, or if a return is approved due to our error, QuickAxle may provide a return label or shipping instructions.
  • If return freight is shipped collect, freight charges may be deducted from the return credit.

9. Damages and Delivery Issues

Please inspect all shipments immediately upon delivery.

  • If visible damage is present, refuse delivery and contact QuickAxle immediately.
  • For concealed damage discovered after delivery, notify QuickAxle within 24 hours after delivery and include photos of the item and packaging.
  • If you receive the wrong item, notify QuickAxle within 10 calendar days after delivery.
  • Product defects are handled through the applicable warranty process and are not governed by this non-warranty Return Policy.

Failure to report shipping damage or an incorrect item within the applicable reporting period may affect eligibility for resolution.

10. Non-Returnable Items

The following items cannot be returned:

  • Special order products
  • Sale or clearance items
  • Hazardous materials, flammable liquids, or restricted products
  • Items returned without an approved RMA
  • Items that have been installed, used, modified, or are not in new, saleable condition

11. Credit and Refund Processing

Once your return is received and inspected, we will notify you in writing of approval or denial.

If approved:

  • Returns will be issued as store credit by default, unless a refund is specifically requested in writing at the time of the RMA request.
  • QuickAxle reserves the right to issue store credit in lieu of refunds for all heavy-duty components, special handling items, or freight-class shipments.
  • Store credit is issued to the customer account and/or email used at checkout.
  • Approved refunds, if granted, will be issued to the original payment method within 10 business days after QuickAxle provides written refund approval following inspection.

Shipping charges: Original outbound shipping charges are non-refundable unless QuickAxle confirms an error in fulfillment.

Banks and credit card providers may require additional time to post the refund after QuickAxle issues it.

If more than 15 business days have passed since QuickAxle provided written refund approval, please contact: info@quickaxle.com

Lost Shipment Policy

QuickAxle ships orders using multiple carriers, including UPS, FedEx, Kuehne-Nagel, and shipping services managed through ShipStation. While lost shipments are uncommon, delays, misrouting, or theft can occasionally occur during transit. The following policy outlines how missing shipments are handled and the steps required to investigate and resolve a claim.

1. Definition of a Lost Shipment

A shipment may be considered lost when:

  • Tracking shows no delivery confirmation and the package cannot be located by the carrier, or
  • The carrier confirms during its investigation that the shipment cannot be recovered, or
  • Tracking indicates delivery but the package cannot be located at the delivery address.

Carriers may require a minimum 24-hour delay after the last tracking update before a trace or claim can be initiated.

Carrier investigations must be completed before a shipment can be officially declared lost.

2. Customer Responsibility

If your shipment appears delayed or missing, please first complete the following steps:

  • Verify that the shipping address used at checkout is correct.
  • Check the tracking information provided in your shipping confirmation email.
  • Check with household members, neighbors, reception desks, or building management.
  • Check around the property where packages are commonly delivered, including the porch, mailbox, garage, or side door.

If the package still cannot be located, contact QuickAxle at info@quickaxle.com.

If a shipment is delivered to the address provided at checkout, QuickAxle is not responsible for packages delivered to an incorrect or outdated address supplied by the customer.

3. Reporting a Missing Shipment

A missing shipment must be reported within 7 calendar days after the carrier's scheduled delivery date. If tracking shows that the shipment was delivered, it must be reported within 7 calendar days after the carrier's delivery confirmation.

When reporting a missing shipment, please include:

  • Order number
  • Tracking number
  • Name on the order
  • Delivery address
  • Description of the issue

Failure to report a missing shipment within the required timeframe may prevent the carrier from accepting a claim.

4. Carrier Investigation Process

Once a missing shipment is reported:

  • QuickAxle will initiate a trace or claim with the shipping carrier.
  • Carriers may review shipment scans, driver records, GPS delivery data, and delivery confirmation records.
  • In some cases, the carrier may contact the recipient directly.

The customer agrees to cooperate with any carrier investigation and provide any requested documentation, statements, or photographs needed to process the claim.

Carrier investigations typically take 5-15 business days, but timelines may vary depending on the carrier.

5. Shipments Marked as Delivered

If tracking indicates that a shipment has been delivered, but the package cannot be located:

  • QuickAxle will file a claim with the carrier on the customer's behalf.
  • If the customer would like a replacement product shipped before the claim is resolved, the replacement order must be purchased by the customer at the time of shipment.
  • If the carrier later approves the claim, QuickAxle will reimburse the customer for the approved amount once the carrier has paid the claim.

6. Proof of Delivery

If the carrier provides supporting documentation showing that the shipment was delivered to the address on the order, including:

  • GPS delivery confirmation
  • Driver delivery verification
  • Photographic proof of delivery, such as a photo showing the package on the porch or another location on the property

The shipment will be considered delivered. In these cases, the carrier may deny the claim, and QuickAxle will not issue reimbursement or replacement.

7. Delivery Responsibility

Once a shipment is marked as delivered by the carrier to the address provided at checkout, responsibility for the package transfers to the customer.

QuickAxle is not responsible for packages that are lost, stolen, or misplaced after delivery confirmation is recorded by the carrier.

Customers are encouraged to select secure delivery locations or request signature confirmation for high-value shipments.

Customer Agreement to Delivery Confirmation

By placing an order with QuickAxle, the customer agrees that carrier delivery confirmation, including GPS delivery records, driver verification scans, or photographic proof of delivery, constitutes valid proof of delivery.

Once a shipment is confirmed delivered by the carrier to the address provided at checkout, the order will be considered fulfilled.

8. Damaged Shipments

If a shipment arrives damaged:

  • The customer must retain the original packaging and all contents.
  • Damage claims require a minimum of three photos showing the same package, including:
    • The exterior shipping box
    • The shipping label
    • The damaged item and internal packaging

Concealed damage must be reported within 24 hours after delivery. Failure to retain the packaging, report the damage within the required timeframe, or provide sufficient documentation may prevent the carrier from approving a claim.

9. Insurance Claims

Some shipments may be covered by carrier insurance or third-party shipping insurance purchased through ShipStation.

If insurance coverage applies:

  • QuickAxle will submit the claim with the carrier or insurance provider.
  • Supporting documentation may be required from the customer.
  • Claim approval and reimbursement are determined by the carrier or insurance provider.

10. Resolution Options

If the carrier confirms that a shipment is lost and the claim is approved, QuickAxle may provide one of the following resolutions:

  • Replacement shipment of the same product, if available
  • Store credit for the value of the lost items
  • Refund to the original payment method

Refunds or reimbursements will be issued only after the carrier claim has been approved and paid.

11. Replacement Shipments

If a replacement shipment is requested before a carrier claim is completed:

  • The replacement order must be purchased by the customer at the time of shipment.
  • Once the carrier claim is approved and paid, reimbursement will be issued for the approved amount.

Additional shipping charges may apply for replacement shipments. QuickAxle reserves the right to require signature confirmation for high-value shipments.

12. Forwarded or Redirected Shipments

If a shipment is redirected, forwarded, or rerouted after leaving QuickAxle, the shipment may no longer be eligible for carrier insurance coverage or replacement.

13. Fraud Prevention

QuickAxle reserves the right to deny lost shipment claims if:

  • Delivery confirmation exists for the shipment
  • Carrier records indicate successful delivery
  • Photographic proof of delivery is available
  • The request falls outside the applicable claim-reporting window
  • Fraudulent or repeated claims are suspected

Chargeback and Dispute Policy

Customers agree to contact QuickAxle and allow the carrier investigation process to be completed before initiating a payment dispute or chargeback with their bank or credit card provider.

Initiating a chargeback before the carrier investigation is completed may void the claim process and may result in the customer being ineligible for replacement, refund, or future purchases.

Filing a payment dispute or chargeback before the carrier investigation is completed may delay or void the claim process.

QuickAxle Contact Information

QuickAxle Returns Department
Email: info@quickaxle.com